About

We’re here to help. The Information Center is committed to advocating for our community. We’ll guide you through the services and resources that can get you back on track.

Here’s a bit about how we operate, and who we help.

Our Partnerships

222,729

Total Calls Handled 2020

511

Total Care Management Services

823

Healthcare & Food Assistance Calls Handled in 2020

“The Information Center’s leadership and staff continue to effectively provide vital resources to our region’s business community and workforce. The Information Center truly represents our vision in the Southern Wayne County Regional Chamber of uniting our region and to have a positive lasting impact for the benefit of all people and for the generations to come.”

Ronald J. Hinrichs

President & CEO of the Southern Wayne County Regional Chamber

Our Mission & Values

The Information Center is a private, non-profit organization that provides information and referral services to residents of southeast Michigan. Our mission is to connect people in need with human resource services that can solve their needs and improve their lives. The Information Center has been empowering people in our community since 1975.

Our services extend to parents, seniors, pregnant women, job seekers, and more. Each person helped by The Information Center is deeply important to us, and our staff strives to provide a high level of service with every call. In 2020 alone, The Information Center handled 222,729 calls, and referred or provided 511 total care management services.

Client Testimonials

I’m so thankful. If it hadn’t been for my neighbors and The Information Center, I wouldn’t have survived.

Quentin P.

COMMUNITY TRANSITION SERVICES CLIENT

I really appreciate all of your help with the hot water tank. If it was not for the staff at the Information Center, I don’t know how I would have been able to get a new hot water tank for my father.

Michael W.

MI Choice Medicaid Waiver Client

Marsha and Donna were wonderful! They were so kind and compassionate. The generator provides power for everything I need and even provides power to my entire house.

Frances Z.

MI Choice Medicaid Waiver Client

Download Our Annual Report

The Information Center’s Annual Report is a great way to see what we’ve been doing for our community over the last year. 

Getting Involved

Donate

When you give to The Information Center, you can be confident your donation is making a difference. TIC is a 501c(3) tax deductible nonprofit organization.

Volunteer

Volunteering can change your life, and the lives of the people you help, forever! We have many different volunteer positions, so you can find the right fit.

Partner

Partner with The Information Center to share resources and solutions. Our partnering organizations are committed to helping us achieve our mission.

Work Here

Want to work at The Information Center? We have a variety of exciting opportunities available. Browse our available positions and apply today!

Our Leadership Team

The Information Center

Susan Zanley

Executive Vice President & COO

Dina Vannice

Director of Public Relations

Julie Grassi

Community Resources Director

Cheryl Griffin

Director of Care Management

Laurie Trueblood

VP & CFO

Joe Ancinec

VP & CIO

Edward D'Angelo

President & CEO

Board of Directors

The Information Center

Lisa Rutledge

Chairman of the Board

John Filkins

Vice Chairman

Jeffrey Chicoine

Trustee

Anthony Panson

Treasurer

Mitzi Cardona

Trustee

Joan L. Hulet

Secretary

Kenneth Bearden

Trustee

David Gorgon

Trustee

Edward D'Angelo

President & CEO

History of the Information Center

1975

An agency is born

On June 18th, the Downriver Citizens Information and Referral Office is incorporated to cut bureaucratic red tape and aid people in gaining access to public services.

1983

Pioneering Care Management

The Information Center is designated as one of two sites for a model demonstration project on "Case Management".

1997

SEMCA Partnership

A contract to open an Employment Hotline is entered into with the Southeast Michigan Community Alliance.

1998

Waiver Contract Awarded

The Michigan Department of Community Health awards a Medicaid Waiver program contract to TIC.

2003

AIRS Accreditation

TIC becomes the first organization in Michigan to receive accreditation from the Alliance of Information and Referral Systems (AIRS).

2006

Community Transitions Program Begins

The Community Transitions Program, funded by the Michigan Department of Community Health, begins.

2017

NCQA Accreditation

The Information Center is accredited by the National Committee for Quality Assurance (NCQA).

2020

Coronavirus Hotline + Health Department Partnership

In response to the 2020 COVID-19 pandemic, TIC forms the Coronavirus Hotline, beginning its partnership with the Health Department.