About
We’re here to help. The Information Center is committed to advocating for our community. We’ll guide you through the services and resources that can get you back on track.
Here’s a bit about how we operate, and who we help.
Partnerships
2024 Service Highlights
10,728
Total Contacts
The Information & Referral Team processed 10,728 contacts through its call center.
6,674
Call Services Referrals
The SEMCA Michigan Works! One Call program facilitated 6,674 referrals for career services, training programs, and community resources.
4,026
Total Requests
The Information Referral Team handled 4,026 requests, providing critical connections between community members and appropriate resources.
28
WCCCD Student's Assisted
300
MI Choice Medicaid Waiver Program
As a provider of the MI Choice Waiver Program, The Information Center proudly supported 300 participants in our community.
Our Mission & Values
The Information Center is a private, non-profit organization that provides information and referral services to residents of southeast Michigan. Our mission is to connect people in need with human resource services that can solve their needs and improve their lives. The Information Center has been empowering people in our community since 1975.
Our services extend to parents, seniors, pregnant women, job seekers, and more. Each person helped by The Information Center is deeply important to us, and our staff strives to provide a high level of service with every call.
Our Leadership Team
The Information Center
Beth Grant
The Information Center
President and Chief Executive Officer
Sue Zanley
Chief Operating Officer
Laurie Trueblood
Chief Financial Officer
Julie Grassi
Chief Program Officer
Anum Chaudhry
Chief Compliance Officer
Board of Directors
The Information Center
Beth Grant
Chief Executive Officer, The Information Center
Lisa Rutledge
Chairman of the Board, Western Wayne Family Health Centers
John Filkins
Vice Chairman, Attorney at Law
Jeffrey Chicoine
Trustee, Corewell Health
Mitzi Cardona
Trustee, The American Heart Association
Anthony Panson
Treasurer, Priskorn & Panson, PLLC
Adrienne Sewell
Trustee, The Guidance Center
Kenneth Bearden
Trustee, NSF International
Stephanie Miello
Trustee, Ford Motor Company
Stephanie McNees
Trustee, Fish & Loaves Community Food Pantry
Download Our Annual Report
The Information Center’s Annual Report is a great way to see what we’ve been doing for our community over the last year.
Client Testimonials
I’m so thankful. If it hadn’t been for my neighbors and The Information Center, I wouldn’t have survived.
Quentin P.
COMMUNITY TRANSITION SERVICES CLIENT
I really appreciate all of your help with the hot water tank. If it was not for the staff at the Information Center, I don’t know how I would have been able to get a new hot water tank for my father.
Michael W.
MI Choice Medicaid Waiver Client
Frances Z.
MI Choice Medicaid Waiver Client
History of the Information Center
1975
An agency is born
On June 18th, the Downriver Citizens Information and Referral Office is incorporated to cut bureaucratic red tape and aid people in gaining access to public services.
1983
Pioneering Care Management
The Information Center is designated as one of two sites for a model demonstration project on "Case Management".
1997
SEMCA Partnership
A contract to open an Employment Hotline is entered into with the Southeast Michigan Community Alliance.
1998
Waiver Contract Awarded
The Michigan Department of Community Health awards a Medicaid Waiver program contract to TIC.
2003
AIRS Accreditation
TIC becomes the first organization in Michigan to receive accreditation from the Alliance of Information and Referral Systems (AIRS).
2006
Community Transitions Program Begins
The Community Transitions Program, funded by the Michigan Department of Community Health, begins.
2017
NCQA Accreditation
The Information Center is accredited by the National Committee for Quality Assurance (NCQA).
2020
Coronavirus Hotline + Health Department Partnership
In response to the 2020 COVID-19 pandemic, TIC forms the Coronavirus Hotline, beginning its partnership with the Health Department.
2021
AIRS Accreditation
The Information Center was awarded accreditation by the Alliance of Information and Referral Systems (AIRS) for the fourth consecutive term since being the first organization in the State of Michigan to receive this distinction in 2003.
2022
Macomb County COVID Emergency Rental Assistance (CERA) Program
Macomb Community Action contracted with The Information Center to help people applying for the (CERA) program from July 2021-August 2022. In 2022, staff served 10,416 callers.
2023
President and CEO,
Edward D'Angelo Retires
Information Center President and CEO, Edward D'Angelo retires in April after 15 years with the agency. The Information Center Board hires Beth Grant as President and CEO in June.
2025
50 years
The Information Center celebrates 50 years of community service on June 18th!