We’re here to help. The Information Center is committed to advocating for our community. We’ll guide you through the services and resources that can get you back on track.

Here’s a bit about how we operate, and who we help.



Total Calls Handled 2020


Total Care Management Services


Healthcare & Food Assistance Calls Handled in 2020

“The Information Center’s leadership and staff continue to effectively provide vital resources to our region’s business community and workforce. The Information Center truly represents our vision in the Southern Wayne County Regional Chamber of uniting our region and to have a positive lasting impact for the benefit of all people and for the generations to come.”

Ronald J. Hinrichs

President & CEO of the Southern Wayne County Regional Chamber

Our Mission & Values

The Information Center is a private, non-profit organization that provides information and referral services to residents of southeast Michigan. Our mission is to connect people in need with human resource services that can solve their needs and improve their lives. The Information Center has been empowering people in our community since 1975.

Our services extend to parents, seniors, pregnant women, job seekers, and more. Each person helped by The Information Center is deeply important to us, and our staff strives to provide a high level of service with every call. In 2020 alone, The Information Center handled 222,729 calls, and referred or provided 511 total care management services.

Meet our Board Chair!

Our board chair, Lisa Rutledge was recently honored at the Southern Wayne County Regional Chamber’s Annual Women of Achievement Awards, Thursday, October 14 th at Crystal Gardens Banquet Center, Southgate. Lisa received the Unsung Heroine Award at the ceremony. The Unsung Heroine Award recognizes a woman who has had a significant impact as a part of a Chamber member business or non-profit from “behind the scenes.”

Lisa is the Special Projects Manager at Western Wayne Family Health Centers, Inkster, MI.

Client Testimonials

I’m so thankful. If it hadn’t been for my neighbors and The Information Center, I wouldn’t have survived.

Quentin P.


I really appreciate all of your help with the hot water tank. If it was not for the staff at the Information Center, I don’t know how I would have been able to get a new hot water tank for my father.

Michael W.

MI Choice Medicaid Waiver Client

Marsha and Donna were wonderful! They were so kind and compassionate. The generator provides power for everything I need and even provides power to my entire house.

Frances Z.

MI Choice Medicaid Waiver Client

Download Our Annual Report

The Information Center’s Annual Report is a great way to see what we’ve been doing for our community over the last year. 

Getting Involved


When you give to The Information Center, you can be confident your donation is making a difference. TIC is a 501c(3) tax deductible nonprofit organization.


Volunteering can change your life, and the lives of the people you help, forever! We have many different volunteer positions, so you can find the right fit.


Partner with The Information Center to share resources and solutions. Our partnering organizations are committed to helping us achieve our mission.

Work Here

Want to work at The Information Center? We have a variety of exciting opportunities available. Browse our available positions and apply today!

Our Leadership Team

The Information Center

Edward D'Angelo

President & CEO

Susan Zanley

Executive Vice President & COO

Laurie Trueblood


Julie Grassi

Community Resources Director

Cheryl Griffin

Director of Care Management

Dina Vannice

Director of Public Relations

Board of Directors

The Information Center

Edward D'Angelo

President & CEO

Lisa Rutledge

Chairman of the Board

John Filkins

Vice Chairman

Jeffrey Chicoine


Anthony Panson


Mitzi Cardona


Joan L. Hulet


Kenneth Bearden


David Gorgon


History of the Information Center


An agency is born

On June 18th, the Downriver Citizens Information and Referral Office is incorporated to cut bureaucratic red tape and aid people in gaining access to public services.


Pioneering Care Management

The Information Center is designated as one of two sites for a model demonstration project on "Case Management".


SEMCA Partnership

A contract to open an Employment Hotline is entered into with the Southeast Michigan Community Alliance.


Waiver Contract Awarded

The Michigan Department of Community Health awards a Medicaid Waiver program contract to TIC.


AIRS Accreditation

TIC becomes the first organization in Michigan to receive accreditation from the Alliance of Information and Referral Systems (AIRS).


Community Transitions Program Begins

The Community Transitions Program, funded by the Michigan Department of Community Health, begins.


NCQA Accreditation

The Information Center is accredited by the National Committee for Quality Assurance (NCQA).


Coronavirus Hotline + Health Department Partnership

In response to the 2020 COVID-19 pandemic, TIC forms the Coronavirus Hotline, beginning its partnership with the Health Department.