About

We’re here to help. The Information Center is committed to advocating for our community. We’ll guide you through the services and resources that can get you back on track.

Here’s a bit about how we operate, and who we help.

Partnerships

4,000

Calls Received in 2023

250,000

Hours of Community Living Support Provided

7,000

SEMCA Michigan Works! One Call Received

40,000

Meals Provided

100s

Clients Received Care in Their Homes

“The Information Center’s leadership and staff continue to effectively provide vital resources to our region’s business community and workforce. The Information Center truly represents our vision in the Southern Wayne County Regional Chamber of uniting our region and to have a positive lasting impact for the benefit of all people and for the generations to come.”

Ronald J. Hinrichs

President & CEO of the Southern Wayne County Regional Chamber

Our Mission & Values

The Information Center is a private, non-profit organization that provides information and referral services to residents of southeast Michigan. Our mission is to connect people in need with human resource services that can solve their needs and improve their lives. The Information Center has been empowering people in our community since 1975.

Our services extend to parents, seniors, pregnant women, job seekers, and more. Each person helped by The Information Center is deeply important to us, and our staff strives to provide a high level of service with every call. 

Our Leadership Team

The Information Center

Beth Grant

President and CEO

Susan Zanley

Vice President and COO

Laurie Trueblood

Vice President and CFO

Julie Grassi

Chief Program Officer

Cheryl Griffin

Quality Director

Dina Vannice

Public Relations Director

Board of Directors

The Information Center

Beth Grant

Chief Executive Officer, The Information Center

Lisa Rutledge

Chairman of the Board, Western Wayne Family Health Centers

John Filkins

Vice Chairman, Attorney at Law

Anthony Panson

Treasurer, Priskorn & Panson, PLLC

Jeffrey Chicoine

Trustee, Corewell Health

Mitzi Cardona

Trustee, The American Heart Association

Adrienne Sewell

Trustee, The Guidance Center

Kenneth Bearden

Trustee, NSF International

Stephanie Miello

Trustee, Ford Motor Company

Stephanie McNees

Trustee, Fish & Loaves Community Food Pantry

Download Our Annual Report

The Information Center’s Annual Report is a great way to see what we’ve been doing for our community over the last year. 

Client Testimonials

I’m so thankful. If it hadn’t been for my neighbors and The Information Center, I wouldn’t have survived.

Quentin P.

COMMUNITY TRANSITION SERVICES CLIENT

I really appreciate all of your help with the hot water tank. If it was not for the staff at the Information Center, I don’t know how I would have been able to get a new hot water tank for my father.

Michael W.

MI Choice Medicaid Waiver Client

Marsha and Donna were wonderful! They were so kind and compassionate. The generator provides power for everything I need and even provides power to my entire house.

Frances Z.

MI Choice Medicaid Waiver Client

History of the Information Center

1975

An agency is born

On June 18th, the Downriver Citizens Information and Referral Office is incorporated to cut bureaucratic red tape and aid people in gaining access to public services.

1983

Pioneering Care Management

The Information Center is designated as one of two sites for a model demonstration project on "Case Management".

1997

SEMCA Partnership

A contract to open an Employment Hotline is entered into with the Southeast Michigan Community Alliance.

1998

Waiver Contract Awarded

The Michigan Department of Community Health awards a Medicaid Waiver program contract to TIC.

2003

AIRS Accreditation

TIC becomes the first organization in Michigan to receive accreditation from the Alliance of Information and Referral Systems (AIRS).

2006

Community Transitions Program Begins

The Community Transitions Program, funded by the Michigan Department of Community Health, begins.

2017

NCQA Accreditation

The Information Center is accredited by the National Committee for Quality Assurance (NCQA).

2020

Coronavirus Hotline + Health Department Partnership

In response to the 2020 COVID-19 pandemic, TIC forms the Coronavirus Hotline, beginning its partnership with the Health Department.

2021

AIRS Accreditation

The Information Center was awarded accreditation by the Alliance of Information and Referral Systems (AIRS) for the fourth consecutive term since being the first organization in the State of Michigan to receive this distinction in 2003.

2022

Macomb County COVID Emergency Rental Assistance (CERA) Program

Macomb Community Action contracted with The Information Center to help people applying for the (CERA) program from July 2021-August 2022. In 2022, staff served 10,416 callers.

2023

President and CEO,
Edward D'Angelo Retires

Information Center President and CEO, Edward D'Angelo retires in April after 15 years with the agency. The Information Center Board hires Beth Grant as President and CEO in June.

Getting Involved

Donate

When you give to The Information Center, you can be confident your donation is making a difference. TIC is a 501c(3) tax deductible nonprofit organization.

Volunteer

Volunteering can change your life, and the lives of the people you help, forever! We have many different volunteer positions, so you can find the right fit.

Partner

Partner with The Information Center to share resources and solutions. Our partnering organizations are committed to helping us achieve our mission.

Work Here

Want to work at The Information Center? We have a variety of exciting opportunities available. Browse our available positions and apply today!