Provide customer service in the call center to assess the needs of individuals and effectively connect individuals to appropriate resources to meet their needs. Services will be provided in person, by phone or electronically. Assist individuals with benefit screening, intake, enrollment and post-enrollment services for healthcare, MI Choice Medicaid Waiver and other programs, when applicable. Complete applicable documentation, data tracking and reporting. This position is in the office with potential to be a hybrid model once all training has been completed and performance criteria are met. Hourly pay is $16.00 with generous CTO and competitive benefits.
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