11,005
People Served
Careers at The Information Center
Join a team that helps Wayne County families, seniors, students, and community members find the support they deserve, every single day.
Why Work With Us
Mission-Driven Work Every day, you’ll help seniors stay in their homes, families find support, students stay in school, and neighbors get back on their feet.
50 Years of Community Trust We’ve been serving Wayne County since 1975. When you join TIC, you join an organization with deep roots and a strong reputation in Downriver communities.
A Team That Cares Our staff stays because they feel valued. We’re a team of real people who support each other.
Growing & Evolving TIC is modernizing. New technology, new programs, new leadership. If you want to help shape the future of community services in Michigan, this is your place to be.
90% Retention Rate People come to TIC for a job and stay because they feel valued, supported, and part of something meaningful — with over 90% staff retention.
Are YOU our next team member?
2025 Service Highlights
20K+
'Where to Turn" Resource Guides Distributed
304
MI Choice Medicaid Waiver Program Participants
Available Positions
We love working with people who are passionate about what they do and want to make meaningful contributions to other people’s lives.
We want to make sure that your time commitment is fulfilling, and in line with the rest of your life.
Take a look at our available positions and see if anything stands out to you.
In order to provide equal employment opportunities to all individuals, employment decisions will be based on merit, qualifications and abilities without regard to race, religion, creed, color, national origin, age, sex, marital status, sexual orientation, height, weight, political or union affiliation, disability or any factor prohibited by law.
Supports Coordinator/Registered Nurse
Under the general supervision of the Clinical Manager, CMD uses person-centered principles to assess the medical, functional, psychological, financial, and environmental needs of MI Choice Medicaid Waiver participants in Wayne County excluding Detroit and the surrounding communities. JOB DESCRIPTION: Supports Coordinator/Registered Nurse DEPARTMENT: Care Management FLSA STATUS: Non-Exempt REPORTS TO: Care Management Department Manager
Full-time
Director of Care Management
The Director of Care Management provides strategic leadership and administrative oversight for the Care Management Department (CMD) including the MI Choice Medicaid Waiver Program, Community Transitions Program with potential for additional programs for older adults and persons with disabilities. This role ensures all program operations achieve contractual, accreditation, and agency goals while remaining in strict compliance with state and federal standards, including those set by the Michigan Department of Health and Human Services (MDHHS).
Full-time
Community Health Worker
The Community Health Worker (CHW) provides hands-on support to MI Choice participants with care transitions, community resource coordination, health education, and follow-up after hospital or nursing facility discharge. The CHW helps participants access services, understand care instructions, manage appointments and medication-related needs, and remain safe and independent in the community. This role works closely with the Supports Coordinator and maintains timely, accurate documentation of all participant contacts and interventions.
Full-time
Community Navigator
Using person-centered practices, assess needs and provide appropriate referrals for clients of multiple programs in a call center environment and community-based settings. Programs include but are not limited to Community Navigation, Michigan Works! One Call, Wayne County Community College Student Assistance Program, and Healthcare Navigation. Complete intake screening and referrals for long-term services and supports programs for older adults and individuals with disabilities. Assist clients with navigating application and enrollment for community and government programs, services and benefits. Provide follow-up, crisis intervention, advocacy and case management as appropriate. This position is in the office and community-based settings with potential to be a hybrid model after all training has been completed and performance criteria are met.
Full-time
Benefits & Perks
Medical
Blue Cross Blue Shield of Michigan coverage for full-time employees working 30+ hours/week
Coverage begins after a 90-day waiting period
$4,000 deductible with a $1,450 employer-funded HRA to help offset it
Single, two-person, and family plans available
Dental
Provided through Dencap. Part-time and full-time employees are eligible.
Coverage begins the 1st of the month following the waiting period
Covers routine preventive care, basic & restorative services, and major services
Vision
Provided through VSP. Part-time and full-time employees are eligible.
Coverage begins the 1st of the month following the waiting period
Paid Time Off (PTO)
One flexible, all-purpose PTO bank combining vacation, sick, and personal time
Eligible full-time employees begin accruing after the waiting period
Earned Sick Time
All employees accrue 1 hour of paid sick time for every 30 hours worked, in accordance with the Michigan Earned Sick Time Act
401(k) Retirement: TIC invests in your future
TIC contributes 3% of your salary with no employee contribution required. We put money in your retirement account whether you contribute or not.
Fully vested upon enrollment, so the money is yours from day one
Available to all employees the 1st of the month following the 90-day waiting period
You can contribute your own pre-tax savings anytime
Flexible Spending Accounts
Health Care FSA (HCFSA): available to all employees for eligible health care expenses
Dependent Care FSA (DCFSA): available to all employees for eligible childcare and elder care expenses
Life Insurance
1x annual salary (minimum $35,000 / maximum $100,000)
Full-time employees, after the waiting period
No cost to you
Disability Coverage
Short-term and long-term disability for full-time employees working 37.5+ hours/week
Begins after the waiting period
Fully paid by TIC at no cost to you
Health Advocate
A team of experts who work one-on-one with you to resolve healthcare and insurance issues
No cost to you
Voluntary Benefits
LegalShield and Aflac available to all employees
Enrollment begins the 1st of the month following your start date
Employee Assistance Program (EAP)
Confidential support for any personal or work concerns affecting you or your family
Completely free
14 Paid Holidays
Floating Holiday, New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve
Life at The Information Center
Our Commitment to You
The Information Center is committed to creating a welcoming, supportive, and respectful work environment where employees feel valued and connected to our mission.
We believe in working together, supporting one another, and giving back to the communities we serve.
Our workplace culture reflects compassion, collaboration, and a shared commitment to making a positive difference in the lives of others.
Questions About Working at The Information Center
Yes! Visit our Job Openings page to see current open positions. We hire social workers, care coordinators, information specialists, and administrative staff. If nothing is open right now, you’re welcome to send your resume to info@theinfocenter.org and we’ll keep you in mind.
TIC is a mission-driven nonprofit with a warm, supportive team culture. Our staff helps seniors stay in their homes, connects families to resources, and supports students and job seekers across Wayne County. Many team members have been with us for 10+ years because the work is meaningful and the environment is genuinely supportive.
Full-time employees are eligible for medical, dental, and vision coverage, a 401(k) with agency contribution, paid time off, 14 paid holidays, life insurance, and short- and long-term disability coverage.
Our office is at 20400 Superior Rd, Taylor, MI 48180. We serve Wayne County and Downriver communities. Hours are Monday through Friday, 9 AM to 5 PM.
Visit our Job Openings page to see available positions and submit your application online. You can also send your resume directly to info@theinformationcenter.org.
Yes. We regularly hire licensed social workers (LMSW, LLMSW) for our MI Choice Waiver program, Community Transition Services, and other departments. Check our Job Openings page for current social work positions.