Behind every call answered, every family helped, and every transition home, there’s a TIC team member who made it happen.
Meet the people who guide our mission every day.
When you call TIC, there’s a team of real people ready to help. Here’s who does what.
What they do: Coordinate in-home care for seniors and adults with disabilities. Assess needs, build care plans, manage vendors, handle paperwork. Who they help: Seniors, caregivers, families Team includes: Supports Coordinators, Registered Nurses, Clinical Managers, Eligibility Coordinators Client connection: ‘Marsha knows what is best for me.’ — Mino D., MI Choice Client
Help Staying at Home - Waiver Program
What they do: Help people leave nursing facilities and return to independent living. Secure housing, IDs, furniture, food, and ongoing support. Who they help: Nursing facility residents, discharge planners Team includes: Transition Navigators, Social Workers Client connection: ‘Alicia and Paris came from The Information Center to help me... I am amazed that I am alive!’ — David G., CTS Client
Help Transitioning to Community Living
What they do: Answer calls, listen to needs, and connect people to the right community resources — housing, food, utilities, healthcare, jobs, and more. Who they help: Anyone in the community who needs help Team includes: Community Navigators, Call Center Staff Staff voice: Community Navigator.
Community Resource Support
What they do: Help WCCCD students stay enrolled by connecting them to resources for housing, food, utilities, mental health, and employment. Who they help: WCCCD Community college students facing barriers Team includes: Student Support Navigators
WCCCD Student Assistance Program
What they do: Help job seekers find work, access training, and connect to career resources. Who they help: Job seekers, people in career transitions Team includes: Employment Specialists, Career Counselors
Employment Assistance/Job Connection Services
What they do: Keep TIC running — finance, compliance, HR, technology, and quality assurance. Who they support: Every program and every team member Team includes: Finance, Compliance, IT, Administrative Staff
The People Who Pick Up
When you call 734-282-7171, you don't get a machine, you get a real person. Here's what they have to say.
Marsha
Senior Quality and Training Supervisor in Care Management
Marsha
“I enjoy helping people, working with a great team, and knowing that the quality of the work we do really matters. It feels good to be part of an organization where people care about each other and about providing the best possible service to the people we serve.”
Donna
Care Management Department Manager
Donna
“One of the things I value most about working at The Information Center is knowing that the work we do has a meaningful impact on people’s lives. I’m proud to be part of an organization that values the people we serve, supports its staff, and remains committed to making a difference in our community.”
Lori
Resource Coordinator in Community Navigation
Lori
“The Info Center has been a wonderful place to work for the past 32 years. Employees are valued and clients are treated with the honor and dignity they deserve. Quality has always been a priority; All this makes TIC stand out and makes me proud to work here.”
Dylan
Information Technology / Facilities Department Lead
Dylan
“I couldn't be more grateful to work for an organization that cares about its staff and the community in such an impactful way. The Information Center is an incredible environment and cares deeply about positively impacting those we serve.”
Anum
Chief Compliance Officer
Anum
“Working at The Information Center is deeply rewarding — it gives me the opportunity to make a meaningful difference in people's lives every day. We help individuals navigate challenges that could otherwise compromise their independence, empowering them to maintain their dignity and continue living fulfilling lives in their own homes and communities. I'm proud to be part of a mission built on compassion and service.”
Anissa
Resource and Quality Manager
Anissa
“I love working for The Information Center because I appreciate being part of an environment where compassion, kindness, and service are valued. It is rewarding to know that even a small act of support can make a meaningful difference in someone’s day.”
Sherry
Quality & Compliance Specialist
Sherry
“It has been a pleasure working for TIC because I know that the management and staff are committed to making a positive difference in the lives of others every day. I enjoy supporting our participants by helping them gain knowledge, confidence, and independence. Empowering others is truly rewarding and meaningful to me!”
Rakayla
Supports Coorinator
Rakayla
“I love working at The Information Center, because it is such a welcoming and meaningful place. It truly feels like home, and the people I work alongside feel like family. Together, we accomplish so much and make a positive difference in the community we serve.”
Elaine
RN / Supports Coordinator
Elaine
“I like working at TIC because we are about helping those who have less and assist to provide care and allowing persons to age in place or where they choose to live. I have been in nursing since 1971 and love it. At Tic I work with men and women who really care and put their hearts into caring. We support each other and enjoy working together.”
Emerson
Intern
Emerson
“My internship at the Information Center provided valuable hands-on experience, allowing me to apply classroom learning while developing my communication, teamwork, and professional skills. I am thankful for the supportive staff, mentorship, and opportunity to serve the community.”
Thousands of calls. One promise: a real answer.
We believe everyone deserves the opportunity to live with dignity, independence, and connection to their community.
TIC exists to help people navigate challenges, access the support they need, and build a better quality of life.
Beth Grant is the President and CEO of The Information Center. She has led the organization since 2023.
TIC has a team of over 40 staff members across multiple departments including Care Management, Community Transition Services, Community Navigation, Student Assistance, Employment Services, and Administration.
Call us at 734-282-7171 and our team will connect you to the right person. You can also email us at info@theinfocenter.org.
