One Call Connects Job Seekers and Employers
Michigan Works! One Call is the centralized phone line for workforce help in Wayne County (excluding Detroit) and Monroe County.
Job seekers reach the right American Job Center, training program, or employer from one phone call.
Employers reach a Business Services specialist who helps find skilled workers.
What Michigan Works! One Call Is
One Call is the centralized phone line for Michigan Works! services in Wayne County (excluding Detroit) and Monroe County. If you live outside these areas, call anyway and we can get you to the correct contact.
The Information Center operates One Call under contract with SEMCA Michigan Works!.
From one call, job seekers get connected to the right American Job Center, training program, or local employer.
From one call, employers reach a Business Services specialist who helps with hiring.
Free for both job seekers and employers. Confidential.
For Job Seekers
If any of this sounds like you, call us
You lost your job and need work fast.
Your hours got cut and your bills are not getting smaller.
Unemployment is running out.
You want a career change but do not know what fits.
You are coming back to work after time away due to caregiving, illness, incarceration, or military service.
You need a GED, a certificate, or short-term training to qualify for better work.
What you get from One Call
A real person on the phone who listens first.
A clear next step, usually a connection to your local American Job Center.
Help with resume, interview prep, and job leads.
Information on paid training programs and funding for school or certificates.
Connections to employers actively hiring in your area.
For Employers and Business Services
If you are hiring in Wayne or Monroe Counties
You are looking for skilled workers and you want a free, local way to recruit.
You are running a hiring event and want help filling seats.
You need workers with specific certifications or training.
You want to post openings to a strong network of job seekers.
What Business Services specialists do
Help you write and post jobs that attract the right candidates.
Pre-screen and refer qualified job seekers from the local talent pool.
Help you plan and host hiring events at the American Job Center or your site.
Connect you with training partners if you need to upskill new hires.
All free. No fees. No commission.
Where One Call Serves
Wayne County — every city and township except Detroit.
Monroe County — every city and township.
Cities served include Taylor, Romulus, Lincoln Park, Southgate, Wyandotte, Allen Park, Riverview, Melvindale, Dearborn, Dearborn Heights, Westland, Inkster, Garden City, Livonia, Monroe, Temperance, and other communities across both counties.
Live in Detroit? Call us anyway. We will connect you with the right Michigan Works! agency for the city of Detroit.
One Call. The Right Next Step.
Whether you are looking for work or looking for workers, you do not have to navigate the workforce system on your own.
One call connects you with people who know the local job market, the training programs, and the employers hiring right now.
Free, confidential, and ready when you are.
Click to Call Michigan Works!
Whether you are looking for work or looking for workers, you do not have to navigate the workforce system on your own
Get the help you need to get back on track
We’re here to help. The Information Center is committed to advocating for our community. We’ll guide you through the services and resources that can get you back on track.
Refer Someone
Is there someone you know who could use our services? Refer Here!
Common Questions about Michigan Works!
Yes. Free for job seekers and free for employers. No fees. No commission.
No. Anyone looking for a job, training, or career change can call. You do not need to be on unemployment.
Not without your permission. Your conversation is confidential.
We respond the same business day during phone hours, Monday through Friday, 8am to 5pm.
Yes. One Call serves Wayne County excluding Detroit, plus Monroe County.
If you live in Detroit, we will connect you with the right Michigan Works! agency for your area.
No. Business Services are free.
Yes. Business Services helps employers of all sizes, from one role to large hiring events.
Yes. American Job Centers help adults coming back to work after incarceration. Call 1-800-285-WORKS (9675).
Yes. There is no upper age limit. American Job Centers serve adults of all ages.
If you also need help with rent, food, utilities, or mental health, we connect you to those resources through Community Navigation.
Yes. Partners can call with the person, send them the number, or submit an online referral.