For MI Choice Clients

Your Support, Your Way

For MI Choice Clients

You’re already part of the MI Choice family.

This page is here to help you get the most out of your program. Whether you need to reach your Supports Coordinator, update your care plan, or just understand what’s available to you, we’ve got you covered.

MI Choice Client calling The Information Center

Contact Your Team

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM

  • After Hours: Call us and leave a message, your supports coordinator will get back got you.

  • Address: 20400 Superior Rd, Taylor, MI 48180

  • What to say when you call: ‘Ask for your Supports Coordinator by name, or just tell us you’re an MI Choice client and we’ll connect you.’

Nurse Helping a MI Choice Medicaid Waiver Client at home

Services Available to You

  • Meals brought to your door

  • Rides to the doctor, church, or the store

  • Help with housework, laundry, and chores

  • A nurse who checks on you at home

  • Help getting dressed, bathing, and moving around safely

  • Changes to your home to make it safer (grab bars, ramps)

  • An emergency button you wear that calls for help

  • Someone to talk to if you’re feeling down

  • A day program where you can socialize and get care

  • Medical supplies you need at home

  • Respite help (so your caregiver can take a break)

Not sure if a service is part of your plan? Ask your Supports Coordinator. If your needs have changed, we can update your care plan.

What If Your Needs Change?

What If Your Needs Change?

Life changes. Your care plan can change with it.

  • Had a fall? New health issue? Need more help at home? Just call your Supports Coordinator.

  • We’ll visit you, reassess your needs, and adjust your plan.

  • You don’t have to reapply. You don’t have to start over. We just update what you already have.

Situations to call about:

  • Your health has changed

  • You’ve had a hospital stay or ER visit

  • You want to move or change your living situation

  • A service isn’t working well for you

  • Your caregiver’s situation has changed

  • You feel like you need more (or less) help

Tips to Get the Most Out of Your Program

  • Keep your Supports Coordinator’s number where you can find it easily

  • If something isn’t working, speak up. We want to fix it.

  • Let us know about any changes in your health, even small ones

  • If you go to the hospital, have someone call us so we can help with the transition home

  • Ask about services you might not know about - like transportation, home modifications, or adult day programs

  • If your family wants to be more involved, let your coordinator know, we welcome it

  • If you have Medicaid, keep your Medicaid active. If you have questions about your Medicaid status, call us and we can help

From People in the Program

MI Choice Medicaid Waiver Client Mino
Marsha knows what is best for me. The Information Center staff check on me weekly to ask if I need anything.

Mino D.

MI Choice Client

We Are Here For You

We Are Here For You

You’re not just a number to us. You’re part of the TIC family. Whenever you need something, just call.

Common Questions From MI Choice Clients

Call 734-282-7171 during business hours (Monday–Friday, 9 AM–5 PM) and ask for your coordinator by name. If they’re unavailable, leave a message and they’ll call you back.

Call your Supports Coordinator and let them know. They can reassess your needs and update your care plan. You don’t have to reapply.

Have someone call The Information Center to let us know. We can help coordinate your care when you come home and make sure your services are ready.

Contact us right away. We can help you understand your options and, in some cases, help you maintain or reapply for coverage.

Yes, if you give permission. Many clients have a family member involved in their care. Let your coordinator know who can speak on your behalf.